Shipping Cost
- Orders over $75 qualify for free domestic ground shipping.
- Orders less than $75 will include a flat $10 fee for domestic ground shipping.
Processing Time
All orders are processed and shipped from Thousand Oaks, CA within 1–7 business days.
Shipping Methods
Our default shipping method is Standard Shipping.
- Standard Shipping (U.S.): Approximately 5–8 business days after your order has been processed and shipped.
- Delivery estimates apply to the contiguous United States only and exclude Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
While most orders arrive within the estimated timeframe, carrier delays can occasionally occur and are outside of our control.
International Shipping
At this time, we do not offer international shipping.
Order Changes & Cancellations
Once an order has been placed, we are unable to modify, cancel, or combine orders. Please double-check your shipping address and order details before completing your purchase.
Lost or Stolen Packages
Once your order has been shipped, responsibility for delivery rests with the shipping carrier. SleepOui is not responsible for lost, stolen, or delayed packages.
If your tracking information shows your package is delayed or you need additional delivery information, please contact the shipping carrier directly using your tracking number.
Undeliverable, Refused, or Incorrect Address Orders
Customers are responsible for providing a complete and accurate shipping address at checkout.
Packages that are refused, returned due to an insufficient or incorrect address, or deemed undeliverable by the carrier are subject to the following:
- Original shipping charges are non-refundable.
- A $10 undeliverable package fee will be deducted from your refund.
- Any return shipping costs charged by the carrier will also be deducted from your refund.
Refunds will be issued to the original payment method after these applicable fees have been deducted.
If you would still like your items after a package is returned to us, please place a new order using the correct shipping information.
Questions?
If you have any questions about your order before it ships, please don’t hesitate to contact our customer support team. We’re always happy to help!