Shipping Cost
- Orders over $75 qualify for free domestic ground shipping.
- Orders less than $75 will include a flat $10 fee for domestic ground shipping.
Processing Time
All orders are processed and shipped from Thousand Oaks, CA within 1–7 business days.
Shipping Methods
Our default shipping method is USPS Ground Advantage.
- USPS Ground Advantage (U.S.): Expected delivery is 2–5 business days after your order has been processed and shipped.
- Delivery estimates apply to the contiguous United States only and exclude Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
While most orders arrive within the estimated timeframe, carrier delays can occasionally occur and are outside of our control.
International Shipping
Canada
We’re happy to offer shipping to Canada for a flat $30 shipping fee.
Please note that the $30 shipping fee covers the cost of shipping from SleepOui to Canada only. Customers are responsible for any customs duties, import fees, taxes, tariffs, brokerage fees, or other charges that may be assessed by Canadian customs or the carrier upon import. These fees are not included in your SleepOui order total or the $30 shipping charge.
SleepOui does not collect or determine these fees, and they vary depending on the order, its value, and Canadian import regulations. Any applicable fees are the responsibility of the recipient and may be collected at or before delivery.
By placing an order for delivery to Canada, you acknowledge and agree that you are responsible for any applicable import fees, duties, and taxes.
International Shipping
At this time, SleepOui only ships within the United States and Canada. We hope to expand our shipping options and bring SleepOui to more countries in the near future. Stay tuned!
If you have any questions about shipping, please contact us before placing your order. We’re always happy to help!
Order Changes & Cancellations
Once an order has been placed, we are unable to modify, cancel, or combine orders. Please double-check your shipping address and order details before completing your purchase.
Lost or Stolen Packages
Once your order has been shipped, responsibility for delivery rests with the shipping carrier. SleepOui is not responsible for lost, stolen, or delayed packages.
If your tracking information shows your package is delayed or you need additional delivery information, please contact the shipping carrier directly using your tracking number.
Undeliverable, Refused, or Incorrect Address Orders
Customers are responsible for providing a complete and accurate shipping address at checkout.
Packages that are refused, returned due to an insufficient or incorrect address, or deemed undeliverable by the carrier are subject to the following:
- Original shipping charges are non-refundable.
- A $10 undeliverable package fee will be deducted from your refund.
- Any return shipping costs charged by the carrier will also be deducted from your refund.
Refunds will be issued to the original payment method after these applicable fees have been deducted.
If you would still like your items after a package is returned to us, please place a new order using the correct shipping information.
Questions?
If you have any questions about your order before it ships, please don’t hesitate to contact our customer support team. We’re always happy to help!