Returns

We want you to love your SleepOui purchase! If something isn’t quite right, we’re happy to help with a return that meets the guidelines below.

Returns are accepted within 30 calendar days of the original purchase date unless an item is marked Final Sale.

To be eligible for a refund, items must be:

• Unwashed
• Unworn
• In their original condition
• Have all original tags attached
• Returned in their original packaging

Items that show signs of wear, washing, damage, odors, pet hair, stains, or have missing tags or packaging may not qualify for a refund.

The following items are Final Sale and cannot be returned or exchanged:

• Final Sale merchandise
• Gift cards

Gift returns are eligible for store credit only.

A valid order number is required to process all gift returns. Unfortunately, we cannot make exceptions.

We do not offer direct exchanges at this time.

If you would like a different size, color, or style, please place a new order for the desired item and return your original purchase for a refund within 30 calendar days.

This ensures you receive your replacement item as quickly as possible and helps prevent items from selling out.

We provide a prepaid return shipping label for your convenience.

A $10 return shipping fee will be deducted from your refund once your return has been processed.

Returns must be shipped using the prepaid return label we provide. We reserve the right to decline returns that are sent using an unauthorized shipping method or that do not follow our return process.

Once your return has been received and inspected, we’ll notify you by email whether your return has been approved.

If approved, your refund will be issued to your original form of payment within 10 business days. Please note that your financial institution may require additional time for the funds to appear in your account.

If your return is not approved, we will contact you by email with additional information.

Please verify that your shipping address is correct before placing your order. Once an order enters processing, we are unable to make changes.

Packages returned to us due to:

• Insufficient or incorrect address
• Refused delivery
• Undeliverable address
• Mailbox full
• Any reason beyond our control

will be subject to a $10 return processing fee, which will be deducted from your refund. Original shipping charges and any carrier return shipping costs are non-refundable.

Returns from different orders may not be combined into one package.

If multiple orders are returned together, a $10 processing fee per order will be deducted from your refund.

To help prevent abuse of our return policy, accounts that return more than 15 orders within a rolling 12-month periodmay be subject to a modified return policy or have future returns refused at our discretion.

SleepOui reserves the right to refuse any return that does not meet the requirements outlined in this policy, including returns that:

• Are received outside of the return window
• Show signs of wear or use
• Are missing tags or original packaging
• Do not comply with our return instructions

If you have any questions about your return, our customer support team is happy to help.